Terms and Conditions
Kindly review the Terms and Conditions listed below carefully prior to using this website as your use of the website indicates your agreement to be bound by its Terms and Conditions without any exception.
If you are unsure of the meaning of any part of these Terms and Conditions or have any questions regarding the Terms and Conditions, dol not hesitate to contact us for clarification.
By accessing or using the service you agree to be bound by these terms. If you disagree with any part of the terms, then you may not access the service.
Terms and Conditions of Use
You confirm that you are a registered user of the site.
Both parties agree that this website may only be used in accordance with these Terms and Conditions of Use. If you do not agree with the Terms and Conditions of Use or do not wish to be bound by them, you agree to refrain from using this website.
We grant you a non-transferable, revocable and non-exclusive license to use this Site, in accordance with the Terms and Conditions of Use, for such things as: shopping for pharmaceutical products, medicines, medical devices and other products, interacting with a Pharmacist, gathering prior information regarding the products and services and making purchases.
Commercial use or use on behalf of any third party is not allowed, unless it was clearly permitted by us in advance. These Terms and Conditions of Use specifically prohibit actions such as: accessing our servers or internal computer systems, interfering in any way with the functionality of this website, gathering or altering any underlying software code, infringing any intellectual property rights. This list is not exhaustive and similar actions are also strictly prohibited.
Any sort of breach of these Terms and Conditions of Use shall result in the immediate revocation of the license granted without prior notice to you. Should we, at our sole discretion, decide that you are in breach of any of these conditions, we have the right to deny you access to this website and its contents without prejudice to any available remedies at law or otherwise.
Some services and features that are available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services, you agree to give correct and current information about yourself, and to immediately update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure.
The account owner is entirely responsible for all activities that occur under the account. Also, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
By providing your contact information such as phone number and email address, you agree to receive information including but not limited to availability of items in your order, status of your order, promotions and other information that Oxycline Pharma may decide to send you. At any point, you may request us to discontinue sending you such information.
You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
If Oxycline Pharma believes that there is likely to be a breach of security or misuse of the website, we may require you to change your password or we may suspend your account.
Oxycline Pharma may suspend or cancel your account for a lot of reasons including but not limited to breach of your obligations under these Terms and Conditions.
During the registration process you agree to receive promotional emails and newsletters from the Site. You can subsequently opt out of receiving such emails by clicking on the unsubscribe link at the bottom of any email.
Website Content And Pricing
While care is taken to ensure the content published by Oxycline Pharma on its website, including but not limited to product images, product names, product descriptions, product uses, product ingredients and prices, is accurate and complete, errors may occur and you hereby agree that we will not be liable in any way for such content.
Though content may be the same, depending on the item version (e.g. painkillers), images on the website may differ slightly from the actual item. In line with this, Oxycline Pharma reserves the right to refuse or cancel any order if the order contains item(s) that are mispriced or contain incorrect, inaccurate or incomplete content.
Order Acceptance And Cancellation
Oxycline Pharma reserves the sole right to decide which orders to accept and process as well as the right to cancel any order at its own discretion. However, we will ensure that the cancellation of any order is communicated in an appropriate time and manner.
Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property.
In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content.
You shall not use a false e-mail address, use a fake identity or otherwise mislead us or third parties as to the origin of any Submissions. We may, at our discretion, remove or edit any Submission.
All the users of the Oxycline pharma website hereby agree not to submit material that: (i) is copyrighted, subject to privacy or publicity rights or otherwise subject to third party proprietary rights unless you are the owner of such rights or have obtained permission from the owner to submit the material; (ii) is illegal, vulgar, harassing, defamatory, false, treasonable, pornographic, hateful, racially, religiously or ethnically offensive or is otherwise inappropriate; (iii) could damage the reputation of Oxycline Pharma or any third party; or (iv) impersonates another person. Oxycline Pharma reserves the right to remove any submission at its discretion without providing reasons.
Oxycline Pharma is not responsible for submissions made on its website and we denounce any liability in connection with any submission. You accept that by accessing Oxycline Pharma’s website you may be exposed to submissions that may be offensive, inaccurate or distasteful, and you hereby waive any legal rights or claims you may have against Oxycline Pharma in relation to this.
Information Available on Website
You accept that the information contained in this website is provided “as is, where is”, is intended for information purposes only and that it is subject to change without notice. Although we take reasonable steps to ensure the accuracy of information and we believe the information to be reliable when posted, it should not be relied upon and it does not in any way connote either a representation or a warranty or a guarantee.
Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.
We shall not be held responsible or made liable for any damages or injury which may arise as a result of any error, omission, interruption, deletion, delay in operation or transmission, communication failure and defect in the information, content, materials, software or other services included on or otherwise made available through our website. We understand that certain laws do not allow limitations on implied warranties or limitation of certain damages, these disclaimers may therefore not apply where these laws are applicable.
Oxycline Pharma offers no guarantee that items on the Oxycline Pharma website are appropriate or available for use in locations outside Nigeria, and accessing the Oxycline Pharma website from territories where its contents are illegal or unlawful is prohibited and done at the user’s risk. Ultimately, the user is responsible for ensuring that accessing or using the Oxycline Pharma website is done in accordance with applicable local laws.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Nigeria and any disputes will be decided by Nigerian courts.
Limitation Of Liability
You agree that Oxycline Pharma shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from or in connection to the use of Oxycline Pharma’s services or website. In no event shall Oxycline Pharma’s total liability to you exceed the amount paid by you to Oxycline Pharma in respect of the specific service resulting in the said liability.
If any part of these terms or conditions is held by any court to be invalid or unenforceable, either in whole or in part, then that part shall be severed from these Terms and Conditions and shall not affect the validity or enforceability of any other term listed in this Terms and Conditions.
At our discretion and without prior notice to you, Oxycline Pharma may suspend or terminate your access to the website.
Upon the termination of your access to the website, you shall immediately stop all access to and use of the Oxycline Pharma website and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of the website in whole or in part.
If you are dissatisfied with the website or with any terms, conditions, rules, policies, guidelines, or practices of Oxycline Pharma regarding the website, your only remedy is to stop using website.
Accessibility of Website
Our aim is to ensure accessibility to the website at all times, however we make no representation of that nature and reserves the right to terminate the website at any time and without notice. You accept that service interruption may occur in order to allow for website improvements, scheduled maintenance or may also be due to outside factors beyond our control.
Links and Third Party Websites
We may include links to third party websites at any time. However, the existence of a link to another website should not be considered as an affiliation or a partnership with a third party or viewed as an endorsement of a particular website unless such is clearly stated.
In the event that a user follows a link to another website, he or she does so at his or her own risk. We accept no responsibility for any content, including, but not limited to, information, products and services, available on third party websites.
Creating an affiliate link to this website is strictly forbidden without our prior written consent. Furthermore, we reserve the right to revoke our consent without notice.
Intellectual Property and Copyright Infringements
Both parties agree that all intellectual property and database rights, whether registered or unregistered, on the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain at all times vested in us or our licensors. Use of such material will only be permitted as authorized by us or our licensors.
Any unauthorized use of the material and content of this website is strictly prohibited and you agree not to, or facilitate any third party to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Any controversy, claim or dispute arising out of or relating to these Terms and Conditions of Use will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Nigeria in English and governed by Nigeria law pursuant to the Arbitration and Conciliation Act Cap A18 Laws of the Federation of Nigeria 2004, as amended, replaced or re-enacted from time to time.
The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Nigeria and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctions or other equitable relief through the courts.
You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Assigning or sub-contracting any of your rights or obligations under these Terms and Conditions of Use to any third party is prohibited unless agreed upon in writing by us.
We reserve the right to transfer, assign or sub-contract the benefit of the whole or part of any rights or obligations under these Terms and Conditions of Use to any third party.
Terms and Condition of Sale
You confirm that you are a registered member or subscriber of the Site.
You agree that if you are unsure of the meaning of any part of the Terms and Conditions of Sale, you will not hesitate to contact us for clarification prior to making a purchase.
These Terms and Conditions of Sale fully govern the sale of goods and services purchased on this Site.
Formation of Contract
Both parties agree that browsing the website and gathering information regarding the services provided by the seller does not constitute an offer to sell, but merely an invitation to treat. The parties accept that an offer is only made once you have selected the item you intend to purchase, chosen your preferred payment method, proceeded to the checkout and completed the checkout process.
Both parties agree that the offer isn’t accepted when the seller contacts you by phone or by email to confirm that the order has been placed online. Your offer is only accepted when we dispatch the product to you and inform you either by email or by phone of the dispatch of your ordered product.
Before your order is confirmed, you may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
Please note that there are cases where an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time.
Acceptance of Electronic Documents
You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Payment and Pricing
We try to give the most accurate pricing information to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit/debit card charged. In the event that we are unable to provide the services you require, we will inform you of this and a full refund will be given where you have already paid for the products.
This Site is only for delivery of products to customers within Nigeria. We are in charge of deliveries and make every effort to deliver goods within the estimated timescales; however, delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales where they did not occur due to our fault or negligence.
You agree not to hold us liable for any delay or failure to deliver products or perform any obligation as specified in these Terms and Conditions of Sale if it is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control.
For your convenience, we offer a number of windows in which we expect to deliver your order. At checkout, you may select your preferred window and we will make every attempt to deliver within your selected delivery window. In the event that there is a delay, you will be notified in advance. Ultimately, the delivery windows are a guide and we are not bound to deliver within the stipulated windows. What we do guarantee is that your order will be delivered within 24 hours of the time of your selected delivery window for customers within Lagos. That said, the majority of our customers’ orders are delivered within their chosen delivery window and it is always our goal to achieve this. Beyond the delivery window selected at checkout, we are unable to accept requests for deliveries at specific times.
Communication During Order Processing
While processing your order, we may need to contact you to discuss the availability of items in your order and to suggest replacements. We require your response within 24 hours of receiving emails or phone calls about any replacements in your order, otherwise, we may deliver only available items without including any suggested replacements. At checkout, we ask customers their preferred mode of communication. This preferred mode of communication only applies to any update to your order prior to dispatch. Once an order has been dispatched, the next form of communication may be by phone call, so you are required to have your phone readily available.
Access To Your Delivery Location
We always endeavour to deliver your order directly to your doorstep, however if access to your location is limited due to a dilapidated road, flooding, road blocks, civil unrest or any other encumbrances, then we will require you to notify us in advance and also to meet the dispatch rider at a convenient and more accessible location. Failure to notify us of any such issues may result in a delay, rescheduling of your delivery or a cancellation of your order.
Meeting Our Dispatch Rider
In order for our dispatch riders to carry out timely deliveries, they are mandated to wait for a maximum of 15 minutes for each customer to receive their orders from them. After contacting a customer and the customer is either unresponsive or fails to show up after 15 minutes, the dispatch rider will leave your address. If you are unreachable at the point of delivery, your order may be rescheduled at an additional cost. We will accept no liability for perishable items or other items that are damaged due to the wait time.
When we receive customer orders, we begin processing immediately. Thus, once an order has been paid for, Oxycline Pharma is unable to accept a cancellation of the order, neither are we able to process a refund. This, however, does not affect your rights to a refund in the event that an incorrect or damaged item is delivered.
Return/ Exchange Policy
If you are not entirely satisfied with your purchase, we are here to help. Items can only be returned or exchanged before 2 days. To be eligible for a return or exchange, the item must be unused, unworn, unaltered, not expired, and free of damage by the customer and must be in the original packaging condition that you received it. You must also have your receipt or proof of purchase. However, goods sold in good condition are not liable for refunds or returns.
Once we receive your returned item, you will be notified. We will inspect the item and notify you if a refund is approved, and once it is approved, we will make a refund to your account and you will receive a credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for your own shipping costs of returning the item. Shipping costs are non-refundable.
Notice of Copyright Infringement
If you have any complaints with respect to the infringement of your copyright, kindly write to the following address:
11, Aborishade Road, Off Itire Road, By Lawanson
B/Stop, Lawanson, Lagos.
Phone numbers: +234 903-304-0000, 909-991-1196.
Where you believe that your intellectual property has been infringed upon on our website, please notify us by emailing it to: [email protected]
We respond to all concerns regarding copyright infringements quickly.
We request that you provide the following information along with your complaint:
- A physical or electronic signature of the person authorized to act on behalf of the owner of the copyrighted work for the purposes of the complaint.
- A clear description of the copyrighted work claimed to have been infringed.
- The location of the infringing material on our Website.
- The address, telephone number or e-mail address of the complaining party.
- A statement made by the complaining party that he has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or by law.
- A statement deposed to under oath, that the information in the notice of copyright infringement is accurate, and that the complaining party is authorized to act on behalf of the copyright owner.
Please note that this procedure is exclusively for notifying Oxycline Pharma that your copyrighted material has been infringed.
Treatment Of Our Employees
The employees of Oxycline Pharma are here to serve customers and often go to extra lengths to ensure that the customers enjoy excellent service. We expect that our customers give the same courtesy and respect to all our employees they may engage with via email, over the phone or in person. Our employees are valuable to us. So, while we will be patient with customers, any unwarranted written, verbal or physical abuse to our employees by a customer will not be tolerated. Any breach of this by a customer may result in our refusal to fulfil the customer’s order. If the items have not been purchased, we may process a refund after deducting relevant bank, transactional and operational charges and costs that we may have been previously charged.
Oxycline Pharma reserves the right to report any incidence of abuse to the appropriate law enforcement authorities.