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Frequently Asked Questions

What is Oxycline Pharma?

Oxycline Pharma is an online pharmacy with a 24 hour online pharmacist present to see to your medical needs.

How long will my deliveries take?

We will deliver orders made before 11:00am on the same day otherwise, it will be delivered the next day. 

At checkout, you will be able to view the estimated time at which your order will be delivered. We deliver 7 days a week from 9 am to 9 pm and can be at your door as early as 3 hours after your order. See our Terms (insert terms link) for more details on our delivery service.

What are your delivery rates?

 Delivery rates differ based on the location of your delivery address. The rates will be calculated and made known to you at checkout.

Is there a customer care number to call in case I have an urgent question to ask?

Of course. Our attentive customer care personnel are always available to answer your questions. You can reach us at 09099911196

How do I get health, disease management and prevention and fitness tips?

You can contact our 24 hour online pharmacist for anything that you need to know. In addition to that, we run a blog where we regularly post health tips, customer stories and fitness tips

I placed an order and my account got debited. How safe is the transaction? Is my money still intact? Are my card details safe?

Dear valued customer, we can assure you that your money and financial details are intact and safe. Oxycline Pharma uses effective and cutting edge fin-tech solutions. In the event that your order isn’t fulfilled and you confirm this and we also corroborate this,your money will be reimbursed to you. We ensure that you get  quality for what you pay as well as maximum security for your money.

The medicines made me feel even worse. How do I express my dissatisfaction?

Please send an email to [email protected] . We appreciate your feedback and we will do anything we can to help.

 

I'm yet to receive my order, whom do I call?

Dear valued customer, we are sorry for the delay. Please contact us on any of the following numbers; +234 903-304-0000, 909-991-1196. We appreciate your patience.

 

Can Items be returned?

If we deliver a wrong or damaged item (damage that has been caused by us), we will happily replace the item at no additional cost to you provided it remains sealed. For us to replace such items, customers will need to notify the delivery driver of their observation at the point of delivery. Once customers have taken delivery of their order and signed confirming this, they take ownership of the items and Oxycline Pharma will be unable to accept any returns.

What are the accepted payment methods?

We accept Visa, Master, Verve card payments.

 

Do you deliver to my area?

We currently serve most parts of Lagos, covering mainly central areas. If your preferred delivery address is not within Lagos,you may provide an  alternative delivery address within Lagos for your delivery. You may need to contact us for a special arrangement for delivery outside Lagos.

Do product Images Reflect Exactly What I Will Receive?

While most items show actual images of what will be delivered, some images may differ slightly from what is displayed on the website. This may occur for a variety of reasons including but not limited to a new/temporary packaging design by the manufacturer, promotional items, same content but a different version of an item. Some images may also be for illustration purposes only and may not exactly reflect the colour, size and shape of the actual item.

What If An Item Is Unavailable?

We go to great lengths to ensure we always find all items in your order. If the item is unavailable; our online pharmacist will contact you to offer suitable replacements. Replacements will typically be a different flavour to what you selected OR a different brand of a similar quality item OR items with similar function to what you ordered. You do not have to accept the replacements and we will only deliver them after receiving permission from you.

How Can I Contact You?

We are always happy to hear from you. If your question has not been covered in our FAQ page, please contact us [email protected] and we will respond immediately.

Can I Cancel My Order?

Once an order has been placed and paid for, Oxycline Pharma cannot accept a cancellation of the order.